We require a signed completed contract to consider your horse booked and the transport slot held in reserve for your horse. We operate on a first signed first booked basis so it is in your best interest to fill out your contract as quickly as possible after receiving it. Delays on signing can result in us being booked in a completely different direction and no longer able to accommodate your transport.
Discussing a transport need with us does not in anyway lock in your slot. On any given day we can be talking to as many as 40 different people about transports and the greater majority do not end up transporting with us so we CANNOT hold a spot for ANY period of time while you decide on which carrier to use. The quote and time frame we give you is preliminary and not set in stone they will change based on who actually completes a contract and books us first.